GDPR Compliance

Our Commitment to GDPR

royal-osprey is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR). This page explains how we comply with GDPR requirements and outlines your rights as a data subject.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide course enrollment and delivery services you have requested
• Legitimate Interests: Improving our services, preventing fraud, and maintaining platform security
• Consent: Marketing communications and optional features, which you can withdraw at any time
• Legal Obligation: Compliance with tax, accounting, and other regulatory requirements

Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access

You can request a copy of all personal data we hold about you. We will provide this information in a structured, commonly used format within 30 days.

Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request correction.

Right to Erasure

You can request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements.

Right to Restrict Processing

You can request that we limit how we use your data in certain circumstances, such as while we verify data accuracy.

Right to Data Portability

You can request to receive your personal data in a machine-readable format and transmit it to another service provider.

Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes at any time.

Rights Related to Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects concerning you.

Exercising Your Rights

To exercise any of your GDPR rights, send a request to [email protected]. We will respond within 30 days of receiving your request.

Please include sufficient information to identify you and specify which right you wish to exercise. We may request additional verification to confirm your identity before processing sensitive requests.

Data Protection Officer

For questions about our data protection practices or to exercise your rights, you may contact our data protection team at [email protected].

International Data Transfers

Your personal data is primarily stored within the European Economic Area. If we transfer data outside the EEA, we ensure appropriate safeguards are in place through standard contractual clauses or other approved mechanisms.

Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach, as required by GDPR.

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data in accordance with GDPR:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk

Updates to This Information

We may update our GDPR compliance practices periodically. Significant changes will be communicated through our website and via email to enrolled students.